Privacy Policy

Effective Date: May 5, 2025
Last Updated: June 7, 2025

At Neurose, your privacy matters. This Privacy Policy outlines how we collect, use, and protect your information when you visit or make a purchase from our website https://neurose.co.

1. Who We Are

Neurose is a UK-based company offering wellness gummies inspired by nature and neuroscience, made especially for kids and thoughtfully purchased by parents.

Business Name: Neurose
Registered Address: 71 Stroude Road, Skellingthorpe, LN6 8WE, United Kingdom
Contact Email: care@neurose.co

2. What Personal Information We Collect

When you browse or shop on our website, we may collect the following information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via Shopify/Stripe)
  • IP address, browser/device type (for analytics & security)

We do not knowingly collect data from children under 13. All purchases must be made by adults or with parental consent.

3. How We Use Your Information

We use your information to:

  • Fulfill your orders and ship products
  • Communicate order updates and confirmations
  • Send promotional emails or texts (only if you opt in)
  • Improve our website and customer experience via analytics
  • Comply with legal and tax obligations

You can unsubscribe from marketing emails or SMS anytime by clicking the unsubscribe link or replying with STOP.

4. Cookies & Tracking Tools

We use cookies and similar technologies to:

  • Analyze traffic and browsing behavior (e.g. Google Analytics)
  • Track marketing effectiveness (e.g. Facebook/Meta Pixel)
  • Remember your preferences during shopping

You can adjust your cookie settings in your browser at any time.

5. Sharing Your Information

We only share your data with trusted third-party services that help us run our store:

  • Payments: Shopify Payments, Stripe
  • Email Marketing: Klaviyo (or equivalent)
  • Shipping Partners: Local and international courier services
  • Analytics: Google Analytics, Meta Pixel

These partners only access data necessary to perform their role and are GDPR-compliant.

6. International Orders

We may process international orders. If you place an order from outside the UK, your data may be transferred and stored outside your country under secure conditions.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction or deletion of your data
  • Withdraw consent for marketing communications
  • Lodge a complaint with a data protection authority

To exercise your rights, please email us at care@neurose.co.

8. Data Retention

We retain your order information for our records unless and until you ask us to delete it, or as long as required by law.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or for legal reasons. The latest version will always be available on this page.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, reach out at:
📧 care@neurose.co

Let me know if you’d like me to:

  • Generate a Terms of Service page next
  • Add Return/Refund or Shipping policies
  • Format this for direct pasting into your Shopify legal pages

Would you also like a condensed version for checkout or pop-up modals (e.g. cookie consent or marketing opt-in)?