Shipping Policy
At Neurose, we aim to get your order to your doorstep quickly, safely, and with care — because smart nutrition shouldn’t have to wait.
📦 Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays).
Once shipped, you’ll receive a tracking number via email so you can follow your package all the way home.
🇬🇧 UK Shipping
- Standard Shipping: 2–4 business days
- Express Shipping: 1–2 business days
- Carriers: Royal Mail, Evri, DPD (depending on location)
📦 Orders over £50 qualify for free standard shipping within the UK.
🌍 International Shipping
Yes — we ship worldwide!
- Europe: 4–10 business days
- USA & Canada: 7–14 business days
- Asia & Rest of World: 10–20 business days
- International orders may be subject to customs duties or import taxes, which are the responsibility of the buyer
Tracking is included with all international orders. Delivery times may vary based on customs processing in your country.
💡 Shipping Issues
If your tracking shows "delivered" but you haven’t received your order:
- Please check with neighbors, building management, or your local post office
- If it’s still missing, contact us at care@neurose.co within 7 days of the delivery date
We'll do our best to help resolve the issue!
⚠️ Address & Delivery Info
Please make sure your shipping address is complete and accurate.
We are not responsible for:
- Incorrect or incomplete addresses
- Delays due to customs or carrier issues
- Packages marked as “delivered” by the courier
✨ Questions?
Whether you’re shipping to a quiet village or a busy city, our gummies are on their way to your door — mindfully packed and ready to go.
If you need help tracking your order or choosing the right shipping method, just email us at care@neurose.co. We’re always happy to help.